Sector — Managed Services
Cybersecurity for MSPs and IT service providers
Specialised IT leadership for technology-focused businesses — operational maturity, vendor governance, and client data protection at scale.
What's specific about security in service-provider businesses
MSPs and IT service providers sit in a unique position: you manage other people's infrastructure, handle their data, and are connected to their networks. A breach at your business is a breach at every client you serve. The blast radius is wider, and the consequences — contractual liability, client churn, reputational damage that follows you across the market — are harder to contain than in most single-company environments.
Your clients trust you to know security. That makes it particularly damaging when a provider suffers a breach or is found to have weak controls. Cyber insurance for MSPs has tightened significantly in the last few years — fewer carriers, higher premiums, more detailed underwriting questions about your own controls and your client-facing practices.
Most MSP owners I work with are operationally excellent at delivering managed services but find it hard to step back and treat their own business with the same rigour they'd recommend to clients. A fractional CISO who understands the service-delivery model can close that gap without adding overhead.
Client data concentration risk
A single compromised admin account can expose dozens of client environments. Identity, privilege, and remote-access controls need to be treated as critical infrastructure, not operational details.
Supply chain and vendor risk propagation
Your toolchain — RMM, PSA, backup, security, remote-access — is an attack surface that flows straight to your clients. The CrowdStrike and SolarWinds patterns repeat because most providers don't pressure-test their own supply chain.
Insurance and contract pressure
Cyber insurers are asking harder questions: MFA everywhere, documented incident response, regular penetration testing. Client contracts increasingly include right-to-audit clauses and security SLAs that need evidence, not promises.
How I help MSPs and IT service providers
The same services described elsewhere on the site, scoped for the service-provider reality — lean teams, client-facing operations, and the expectation that you demonstrate security as well as deliver it.
What this typically looks like
Most MSP engagements start with a Discovery Audit covering your own environment — identity, remote-access infrastructure, toolchain security, client-data controls, insurance readiness. Two to three days, prioritised remediation plan. From there, the typical engagement is one to two days a month: standing governance, oversight of your toolchain and client-facing controls, security input on new service lines, and availability when an incident or insurer question lands.
Where the supporting proof lives
If you want to see the broader evidence behind the sector work, these pages show the project history, AI operating model, and public tooling that sits underneath the engagements.
Want a straight read on your position as a provider?
30 minutes. Honest conversation about where your security posture sits and whether I can help you close the gaps.